Assistant Property Manager – Plaza East Apartments

About Plaza East Apartments

Plaza East Apartments is an affordable housing community in San Francisco. Our mission is to provide safe, quality housing and ensure compliance with federal, state and local housing programs for the diverse families we serve.

Position Summary

Reporting to the Property Manager, the Assistant Property Manager helps oversee daily operations at Plaza East Apartments. This role assists with administration, leasing, compliance, and maintenance to ensure a well-managed, well-maintained property with high occupancy. The Assistant Property Manager provides leadership in the manager’s absence, supervises on-site staff and vendors, and fosters a supportive environment for residents and staff.

Key Responsibilities

Administration & Compliance

• Assist in the day-to-day operation of the property office: answer phones, greet visitors and residents, sort and respond to mail, and handle resident inquiries courteously.
• Apply property rules, lease agreements and addenda consistently; report and follow up on violations.
• Create and maintain complete resident files at move-in and throughout residency in accordance with regulatory guidelines.
• Help ensure compliance with federal, state and local regulations by posting required licenses and permits and submitting reports accurately and on time.
• Participate in developing and maintaining an emergency response plan; prepare incident reports within 24 hours of emergencies.
• Attend training and seminars as required; communicate issues to the Property Manager for resolution.

Financial Management

• Collect rents and other payments, enter transactions accurately into property-management software, and make daily deposits.
• Review delinquent accounts and resident receivables with the Property Manager; determine appropriate collection actions.
• Use purchase orders for property purchases and follow all accounting procedures.

Marketing & Leasing

• Review rental applications and leases for accuracy and compliance with the Resident Selection Policy.
• Conduct unit tours and applicant interviews; obtain required documentation; complete certifications and collect deposits and rents in line with program requirements.
• Assist with marketing activities to maintain high occupancy levels.

Resident Relations

• Maintain positive relationships with residents while upholding Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
• Ensure site staff respond to resident requests or complaints promptly and courteously.
• Assist with resident evictions in compliance with court orders and company policies.
• Attend meetings, inspections and professional activities as requested by the Property Manager.

Maintenance Oversight

• In the Property Manager’s absence, supervise maintenance and janitorial staff and vendors, ensuring quality and timeliness of work.
• Schedule routine and preventive maintenance and perform follow-up inspections.
• Ensure timely completion of work orders and rapid turnover of vacant units.
• Conduct property walk-throughs to ensure common areas and facilities are in good condition.
• Perform regular unit inspections; issue housekeeping notices, work orders and charge-backs as needed.
• Maintain inventories of building contents, tools and equipment.

Other Duties

• Review the property’s rent roll and report concerns to the Property Manager.
• Develop collaborative relationships with on-site support service providers and city staff encountered at the worksite.
• Perform additional tasks as assigned by management to support property operations.

• Skills & Knowledge:
  • Strong problem-solving and deductive-reasoning skills; ability to identify issues and choose appropriate solutions.
  • Knowledge of property-management policies and regulations at the federal, state and local level.
  • Excellent written and verbal communication; ability to prepare clear correspondence and interact effectively with residents, staff and vendors.
  • Mathematical skills sufficient to compute rents, rates and budgets and to understand financial statements.
  • Proficiency in Microsoft Office (Word, Excel, Outlook); experience with MRI or other property-management software is a plus.
• Experience:
  • Demonstrated ability to manage multiple projects and shifting priorities in a fast-paced environment.
  • Previous experience in affordable-housing management and supervising staff or vendors is preferred.
• Education:
  • High-school diploma or GED required.
  • An associate or bachelor’s degree (or one year of experience in affordable-housing management combined with two years managing people, projects or materials) is desirable.

Work Environment & Physical Demands

This role involves frequent interaction with residents, clients and outside vendors by phone, email and in person. Work will shift between indoor and outdoor environments due to site visits. The Assistant Property Manager must be able to move throughout the property (including roofs), detect unusual odors (e.g., gas leaks) and concentrate despite interruptions. Exposure to loud noises, bodily fluids and hazardous materials may occur during emergencies or maintenance activities. Physical demands include occasional lifting (16–30 lbs.), pushing (up to 20 lbs.), climbing ladders, kneeling, twisting and walking on uneven surfaces. Reasonable accommodations will be provided as required.

Benefits

Bell Properties offers a competitive salary based on experience along with a comprehensive benefits package that includes health, dental and vision insurance, a retirement plan with company match, paid time off and holidays, and professional development opportunities.

Equal Employment Opportunity

Bell Properties, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability or veteran status.

How to Apply

To apply, please submit your résumé and a brief cover letter describing your property-management experience via the Paylocity career portal.