Client Specialist - Commercial Term Lending, Commercial Real Estate

Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit! 

As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing. 

Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. CTL is comprised of two businesses: Multifamily Lending (MFL), the nation’s number one multifamily lender providing term financing from $500,000 to $25 million+ on stabilized apartment buildings with five or more units, and Commercial Mortgage Lending (CML) which provides term financing from $1 million to $25 million+ on stabilized industrial, retail, office and mixed-use properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. We have over 1,000 employees nationwide. CTL delivers fast, efficient and streamlined loan transactions to our clients, helping them build their commercial real estate portfolio for long term success. We pride ourselves on reliably providing our clients straightforward, competitively priced loan programs, which include fixed and adjustable rates, early rate lock, and simple prepayment options. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers’ businesses and deliver personalized service from start to finish.

Job responsibilities:

• Facilitate application process by interfacing with customers in taking complete applications and requesting documentation from borrowers 
• Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager/Client
• Act as a liaison between the Client Manager and the processing team 
• Review complex files with multi-layered entity documentation and examine third party reports and leases 
• Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan 
• Coordinate and manage marketing to customers and brokers as well as assist the Client Manager in building customer and real estate broker relationships
• Support Client Manager to achieve high originations and retain existing clients.  You will provide a high level of customer service to both internal and external customers. 

Required qualifications, capabilities and skills:

• Minimum 2 years’ experience in mortgage lending, with inside sales/customer service background.
• Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications. 
• Enthusiastic and self-motivated.
• Superior written and oral communication. 
• Superior customer service skills. 
• Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
• Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.

Preferred qualifications, capabilities, and skills:

• College graduate preferred.
• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
• Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
• Superior interpersonal communication skills, as well as strong attention to detail and time management.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.