Provisional to Permanent – Volunteer/Outreach Coordinator (3374) - Citywide (162634)
City and County of San FranciscoCompany Description
THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY.
This is a Provisional to Permanent position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current provisional employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the 3374 Volunteer/Outreach Coordinator classification and only those who meet this requirement will be placed on the eligible list for consideration of future permanent position.
Application Opening: Thursday, February 12, 2026
Application Deadline: Friday, February 20, 2026 at 11:59 PM (P.S.T)
Salary Range: $93,210 - $121,914 Annually
Recruitment ID: PTP-3374-162634 / RTF0162633-01125455
Appointment Type: Permanent Civil Service
San Francisco is a vibrant and dynamic city, at the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heightening the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The City and County of San Francisco employs more than 28,000 individuals in various professional jobs in a diverse array of services such as maintaining City streets & parks, driving buses and cable cars, providing public health services, keeping the streets safe, and firefighting.
Job Description
Under general direction, coordinates, manages and oversees a volunteer services program and related outreach/public information functions.
Supervision Exercised: May supervise assigned staff, interns and volunteers.
At the Department of Animal Care and Control, the incumbent reports to the Department's Deputy Director, serves as a member of the management team and coordinates all volunteer services, community affairs and related public information functions. At the Department of Recreation and Parks, incumbents report to the Director of Volunteer Services, and coordinate and manage an area of the department's city-wide volunteer program, such as natural areas, trails, recreational programs, service learning/environmental education and/or parks.
MAJOR, IMPORTANT, AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. At the Department of Animal Care and Control, plans, directs and oversees the operation of a volunteer program, community affairs, and related public relations/information functions; assesses productivity, sets goals and establishes work-related priorities; recommends and implements policies and procedures for volunteer, community affairs and related public relations/information programs; works with managers to identify needs and opportunities for utilization of volunteers, and ensures that programs address and meet department needs.
2. At the Department of Recreation and Park, plans, directs and oversees an area of the department's city-wide volunteer program, such as natural areas, trails, recreational programs, service learning/environmental education and/or parks; assesses productivity, sets goals and establishes work-related priorities; recommends and implements policies and procedures for assigned program; works with managers, staff and coordinators of other volunteer programs to identify needs and opportunities for utilization of volunteers, and to ensure that assigned program addresses and meets department needs: and participates as a team member to support all areas of the volunteer program. The duties include working with youth and adult volunteers in the field.
3. Recruits, screens and oversees the training and retention of volunteers; coordinates, schedules, monitors and evaluates their work to assure maximum program coverage and effectiveness; assures that all departmental procedures are followed; handles public inquiries and any problem situations that may arise involving volunteer programs or staff.
4. Designs, develops and implements training and orientation classes in a variety of areas including program procedures, applicable laws and departmental policies, techniques for dealing effectively with the public, use of educational and interpretive materials, and other areas specific to department and program mission and goals.
5. Establishes and maintains contacts and relationships with schools, community and corporate groups, other City departments, community leaders, and representatives of outside agencies and the media; develops and organizes community and media events, public service announcements, press releases and other publications to promote and publicize department functions and programs.
6. Organizes and implements service learning programs, educational workshops, events and presentations to local groups, schools and civic organizations; conducts tours for visiting professionals, the media and members of the public.
7. Develops, produces and distributes newsletters, information flyers and other written material, including use of desktop publishing software, and is responsible for updating information on department/program website.
8. Maintains schedules, timesheets, files and records for volunteers, including basic database management and development of statistical data; orders and maintains supplies, tools and equipment for program.
9. Participates in fund development activities for program/department, such as organizing events, grant writing and development of partnerships with other organizations.
10. Performs related duties as required.
Qualifications
Applicants must meet the Minimum Qualifications requirement by the final filing date unless otherwise noted.
MINIMUM QUALIFICATIONS:
Experience: Must be a Current Provisional Employee in Class 3374 who has worked at least 2,080 hours in Class 3374 with no break in service.
AND
Education: Possession of a baccalaureate degree from an accredited college or university;
AND
Experience: One (1) year (2000 hours) of experience supervising, coordinating or directing volunteer services and/or community outreach services in an organization which provides services to the public.
Substitution:
Education Substitution: Additional experience supervising, coordinating or directing volunteer and/or community relations services, as described above, may be substituted for up to two years of the required baccalaureate degree on a year-for-year basis.
Special Requirements: Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.
Verification of Experience and/or Education:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review the information on Employment Application and Minimum Qualifications and Verification of Experience/Education | City and County of San Francisco for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification
Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to a lower score.
Note: Any misrepresentation or falsification of one's education, training, or work experience, or attempted deception on the application, may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Procedures/Examination Requirements:
1. Job Application: Application must fully complete the job application for this recruitment on the City and County of San Francisco’s website. Information from resumes does not substitute for the information on the application or preliminary questionnaire.
2. Questionnaire - Training and Experience Assessment (Weight 100%):
During the application process, applicants will be prompted to complete a questionnaire as part of the online employment process.
It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list.
Important: Please answer the questionnaire thoroughly, even if the information is already included in your application or resume.
*The Department of Public Works reserves the right to modify the selection process and examination to conform to administrative or operational necessity. The information in this announcement is subject to change and will be accompanied by a notice of amendment in this announcement.
Ranking Based on Verified Provisional In-Class Service Duration:
Qualified applicants will be ranked on the eligible list based on the length of their Provisional City service in the 3374 - Volunteer/Outreach Coordinator class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records, which will serve as the final authority in determining qualifying service.
NOTE: Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process. The department may administer additional position-specific selection procedures to make the final hiring decision.
Eligible List/Score Report:
A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., because of appeals), as directed by the Human Resources Director or the Civil Service Commission.
Duration of Eligible List:
The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.
Certification:
The certification rule for this selection process will be "Rule of the List".
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.
Additional Information
Additional Information Regarding Employment with the City and County of San Francisco:
Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information: If you have any questions regarding this recruitment or application process, please get in touch with the exam analyst, Kristi Sevilla at [email protected]. Please include the recruitment ID, PTP-3374-162634, in the subject line.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.