Software Engineer, Product Infrastructure
NeticNetic is the AI revenue engine that handles multi-modal workflows, generates new demand, and drives measurable revenue for the $500B+ essential service industries that keep America running.
With $20M in funding from Founders Fund and Greylock, we've built technology that has autonomously booked tens of thousands of service appointments and generated millions in incremental revenue in just our first year. You'll join us in bringing frontier AI to the physical economy, where the problems are hard, the data is complex, and the impact is immediate and tangible.
As a founding Product Infrastructure Engineer, you’ll architect and scale the backbone supporting our autonomous AI agents—tackling real-world challenges with immediate, tangible impact. You’ll collaborate with a driven team of builders to shape infrastructure and processes from the ground up, leveraging cutting-edge cloud and orchestration technologies. If you thrive in fast-paced, ambiguous environments and are excited to set new standards in the agentic space, this is your opportunity to build and leave your mark.
What You'll Do
Build cloud infrastructure: Design and operate the backbone that hosts our AI agents and supports our platform.
Automate operations: Create infrastructure as code and automated deployment pipelines for reliable releases.
Enable scale: Implement systems that handle usage spikes gracefully through autoscaling and multi-region support.
Create observability: Build monitoring, logging, and dashboards that provide real-time visibility into system health.
Maintain security: Implement security best practices including IAM, network segmentation, and audit trails.
What You'll Bring
Infrastructure experience: 4+ years running distributed systems at scale with a major cloud platforms (we use GCP but AWS and Azure is great, too).
Automation skills: Proven record of owning infrastructure-as-code and CI/CD pipelines (Terraform, Git Actions, etc).
Performance expertise: Experience optimizing systems and databases to meet latency and cost targets under multi-modal workloads. For example, experience with pgBouncer, Kubernetes-based autoscaling, and similar tools.
Observability knowledge: Fluent with modern monitoring and tracing tooling (we use Datadog) and built-in tools in Vercel or GCP.
Security awareness: Understanding of enterprise security requirements and compliance needs like authentication and service proxies.
Product mindset: Treat infrastructure as a product and prioritize ambiguous requirements to see around the corner for 1-2 years ahead of our current systems—measure impact and iterate continuously.
We believe fulfillment comes from producing your best work with the smartest people together in one room. All roles are in person, in SF (our office is across from Fort Mason). What brings us together is our commitment to:
Live to build
Run through walls and win
Obsess over customers in each line of code
Lose sleep over the "almost perfect"
Show internal locus of control
Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.