Facilities Dispatcher

About Us

Here for animals since 1868, the San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine.

We operate a public veterinary hospital, a high-quality, high-volume spay-neuter clinic, a community veterinary clinic, and provide low-cost community medicine programs. The SF SPCA saves the lives of homeless dogs and cats through our shelter medicine and adoption programs. Our innovative programs and services serve as models for humane organizations across the country and around the world.

As a community-supported nonprofit, not affiliated with any national organization, our values “Be Generous, Fearless, and Connected” guide over 300 talented and dedicated professionals to deliver on our promises each day. Iconic and innovative, the SF SPCA offers you the opportunity to join a team committed not only to veterinary excellence and animal welfare, but to a balanced and rewarding work environment.

About the Role

The Facilities Dispatcher provides administrative and logistical support to the Facilities Operations and Building Engineering teams. They act as the central hub for maintenance: receiving requests (phone, email, ticketing system), prioritizing them, and dispatching technicians. The Facilities Dispatcher manages the scheduling, documentation, communication, and coordination of the Facilities and Building Engineering Technicians that support the important work of the campus. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing priorities in a mission-driven environment. This work is fast-paced and requires calm and creativity in the face of shifting and emergent priorities.  This role reports to the Senior Director of Facilities and Supply Chain Operations.

Core Responsibilities

• Take service requests via phone, email, or online portals; track all work orders and service requests through the ticketing system, gather information and evaluate urgency
• Schedule and coordinate projects throughout the Hospital, Shelter, Community Medicine and Administrative Operations, including monitoring project timelines, communicating updates to stakeholders, and dispatching the right technician to carry out service and project requests given the info provided
• Close out work orders with detailed information, verify satisfaction, and assist in gathering and compiling data for reports, dashboards, and performance metrics
• Maintain technician staff schedules to ensure efficient work and timely project completion
• Maintain department records and documentation, including keeping both an organized physical file structure and electronic filing systems and shared drives
• Act as liaison, providing status updates to requestors, technicians, and facility managers; handle emergency escalations
• Support ordering and inventory of tools, supplies, and other departmental materials, and assist with vendor coordination, scheduling, purchase requests, and invoice processing
• Create SOP documents to assist with repeat tasks across the department, and assist with planning and logistics for technician trainings

Physical Requirements and Work Environment:  

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job: 

• Work performed primarily in an office setting with frequent computer use
• Occasional walking between buildings and light lifting of up to 50 pounds
• Exposure to animals and animal care environments
• Consistently exposed to animals and animal allergens under conditions with limited alterations available 

Education and Experience (Required):

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 2+ years of administrative experience supporting mid-level managers, preferably in a complex or multi-department organization
• Experience managing schedules and preparing documentation
• Preferred: Proficient in Jira or other help desk software 
• Strongly Preferred: Bilingual speaking fluency

Salary and Benefits:

The starting salary for this position depends on the depth and breadth of experience. The expected range is $27.00 - 30.00 / hour.   Regular, full-time positions are eligible for a benefits package including: Paid Time Off and holiday pay, medical, dental & vision insurance, life insurance, long-term disability, tax-deferred retirement plan, student debt relief, pre-tax commute expense deductions, and discounts on retail, pet supplies, and veterinary care at our Veterinary Hospital and Spay/Neuter Clinic.  

The SF SPCA is an Equal Opportunity Employer. This job ad reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.