Human Resources Manager

Who are we? 

Arsicault Bakery, a San Francisco original since 2015, known for having one of the best croissants in the Bay Area and beyond according to news outlets such as Bon Appétit, KQED, CNBC, TripAdvisor, NBC Bay Area, SFGate, etc., is growing! Situated conveniently in the heart of San Francisco, Arsicault Bakery is looking for a Human Resources Manager to join our dynamic team.

Responsibilities:

Employee Relations Management (Approximately 30% of the role):

• Mediate employee disputes, ensure proper documentation is followed, and corrective actions are implemented.
• Investigate allegations of harassment, discrimination, wrongful termination, improper conduct and other matters.
• Be present at all locations consistently.
• Build strong, trusting relationships with all team members—from upper management to dishwashers - by being approachable, supportive, and regularly present at each bakery location.

Employee Experience (Approximately 30% of the role):

• Serve as a go-to resource for employee questions, concerns, and support. 
• Lead and coordinate culture-building initiatives that foster camaraderie and connection across all bakery locations—such as employee recognition programs, shoutouts, and engagement surveys.
• Support employee development by assisting managers and supervisors with performance reviews, development plans, progressive discipline, and constructive feedback processes.
• Maintain job description directory and update as needed. 

Compliance (Approximately 10% of the role):

• Ensure full compliance with labor laws, health and safety regulations, and internal HR policies at all locations.
• Support with staff onboarding, status changes, and offboarding procedures; ensuring compliant, timely processing of separations and terminations in accordance with California labor law.
• Manage leaves of absence in compliance with local, state, and federal laws and company policy, including payroll and benefits implications.
• Lead the interactive process for ADA accommodation requests.
• Maintain employee personnel files.

Benefits Administration (Approximately 10% of the role):

• Work with our benefits broker to provide expert-level knowledge and support regarding employee benefits and insurance, responding to all employee insurance-related questions confidently and accurately.
• Support with company-wide, yearly open enrollment.
• Administer worker’s compensation claims from start to end.

Payroll (Approximately 10% of the role):

• Support staff with payroll, including hours tracking, time-off management, tip reporting, and wage adjustments.
• Support administration of payroll changes and creation of staff memos (salary/time adjustments, deductions, etc), including special withholding info (garnishments, 401k, etc).
• Support processing of payroll with payroll vendor per payroll schedule; updating payroll with employee contributions to 401k accounts and benefits enrollment to appropriate vendors.
• Support maintenance of secure payroll company and staff adjustments files.
• Liaison to payroll company to address any questions, adjustments to staff payroll.

Recruiting/Selection and Onboarding (Approximately 10% of the role):

• Support management with end-to-end recruitment and onboarding processes: attract talent, manage interviews, and ensure a warm, professional, and efficient onboarding experience.
• Post and review job announcements, creating dashboards for the hiring committee to receive.
• Lead new hire paperwork processes.
• Support in HR orientation for new staff members.

Qualifications:

• 3+ years of experience in HR required, in related industry preferred
• Demonstrated track record of establishing relationships and earning credibility and respect with employees
• 1+ years of employee relations expertise
• Expert knowledge of California and Federal labor laws
• Responsibility: Ability to take responsibility and follow instructions effectively.
• Strong organizational and planning skills
• Excellent interpersonal and communication skills
• Must have reliable transportation for regular commuting between store locations.

Good-to-have:

• Experience processing payroll preferred
• Recruiting experience preferred
• Payroll experience preferred
• Bilingual (English/Spanish) preferred

Benefits:

• Health
• Dental
• Vision
• Life
• Retirement savings program
• Free coffee
• Pastry allotment per diem
• PTO
• Sick Leave