Volunteer Services Manager

POSITION / TITLE: Volunteer Services Manager 

REPORTS TO:   Chief of Development  

PROGRAM ADDRESS:   2142 Jerrold Ave., San Francisco CA 94124 

MISSION: Meals on Wheels provides a network of services that allow seniors to live in their homes with dignity and independence as long as possible. 

ABOUT MOWSF:  Meals on Wheels San Francisco (MOWSF) works to help seniors live independently with dignity, in their own homes, for as long as it is safely possible. With a state-of-the-art facility, our kitchen production and delivery services team ensure safe and wholesome meals are produced daily and packaged in accordance with the highest standards to maintain freshness and quality from our kitchen to our client’s homes.  With complementary nutrition and support services, Meals on Wheels SF serves the whole person and strengthens the quality of life for thousands of clients every year. 

POSITION SUMMARY:   The Volunteer Services Manager is responsible for overseeing all aspects of MOWSF’s volunteer engagement, including recruitment, training, scheduling, and managing volunteers to ensure they are effectively contributing to the advancement of our mission. Working hand-in-hand with senior leadership to identify, conceptualize, develop, and pilot exciting new volunteer initiatives, the position works to match volunteer skills and interests with available opportunities, while also fostering a positive volunteer experience and maintaining compliance with relevant regulations.  Guided by existing or emergent programmatic and operational needs, this role also works to design points of entry for new and legacy individual and group volunteers, connecting them to the work of MOWSF and inspiring a culture of philanthropy. 

DUTIES AND RESPONSIBILITIES: 

Recruitment, Onboarding, and Coordination 

• Manages our Home Delivered Groceries (HDG) program including hiring volunteers and coordination with our partners at SF-Marin Food Bank. Ensures all program funding requirements are met, taking action as needed to correct under performance or quality assurance concerns. 

• Collaborate with program staff to identify organizational priorities, identifying volunteer needs across the organization to create clear and concise volunteer job descriptions. 

• Working with the HR department, lead recruitment activities and events, conducting interviews and screening potential volunteers to ensure suitability for roles. 

• Promote volunteer opportunities through community partnerships, relationship building with local education institutions, select corporate partners, donors, and through social media to expand the volunteer pool. 

• Design and deliver comprehensive volunteer training programs, including orientation sessions, role-specific skill development, and safety protocols to equip volunteers with necessary knowledge. 

• Assess volunteer skills and interests to match them with appropriate tasks and projects, creating and managing volunteer schedules to optimize staffing levels. 

• Ensure compliance with legal and safety regulations, including background checks and liability waivers. 

• Maintain a volunteer calendar to ensure adequate coverage for programs and events. 

Volunteer Management and Retention 

• Supports the Home Delivered Groceries (HDG) program by ensuring consistent and adequate volunteer staffing levels, coordinating schedules and coverage in partnership with program and operations staff. 

• Maintain accurate records of volunteer hours, in-kind contributions, and demographic data. 

• Prepare reports on volunteer metrics, and conduct regular check-ins with internal stakeholders to align volunteer staffing or recruitment efforts with program needs 

• Develop and implement a process to collect volunteer feedback, address concerns, and share insights with program managers to improve effectiveness. 

• Implement strategies to maintain volunteer interest and engagement, including regular communication, appreciation events, and opportunities for advancement. 

• Update and maintain the volunteer handbook to ensure alignment with organizational policies. 

• Address volunteer performance issues, including addressing absenteeism, poor performance, or policy violations, up to and including suspension or termination if necessary. 

Event Management and Corporate Volunteer Program 

• Collaborate with Chief Development Officer to oversee corporate volunteer program; work interdepartmentally with kitchen, marketing, and program staff to coordinate day-of-schedule and volunteer responsibilities, communicate event details to volunteers, and serve as day-of-point of contact.  

• Coordinate volunteer staffing for MOWSF events including the annual Vintner’s Gala, recruiting, training, and managing a team of up to 75 volunteers over the weekend of the event. 

Other Duties 

• Other projects and duties as needed. 

QUALIFICATIONS and PERSONAL CHARACTERISTICS: 

• Excellent communication and interpersonal skills to build rapport with volunteers and stakeholders. 

• Strong organizational and time management abilities to effectively manage multiple tasks and deadlines. 

• Exercise excellent judgment in decision-making and explaining his/her/their perspective to others. 

• Proven ability to develop and implement successful volunteer programs. 

• Thrive in an entrepreneurial, fast-paced, and growing organization. 

• Strive to constantly learn, grow, and reflect on his/her/their work. 

• A can-do attitude with a hands-on approach and commitment to providing customer service to staff, volunteers, donors and clients. 

• Ability to prioritize daily tasks while keeping larger projects moving forward. 

• Exceptional communications and interpersonal skills, including the ability to work with a highly engaged, diverse, and committed team.   

JOB REQUIREMENTS: 

Bachelor’s Degree in a related field or equivalent in experience.  A minimum of 5 years’ experience in a non-profit, with exposure to managing volunteer or similar programs coordination/implementation activities.   Demonstrated ability to work in a multi-disciplinary and culturally diverse environment.  Experience with volunteer management software or databases.  Proficiency with Microsoft Office Suite, including Outlook, Word, SharePoint, Teams, and Excel.  Familiarity with Salesforce desired.  
 

SALARY / HOURS / BENEFITS: The salary for this position is $70,000 to $78,000 annually dependent on experience. This is a full-time salaried (exempt) position based on a 40-hour work week and offers partial hybrid/remote work options after 90 days of employment. MOWSF provides company paid health, dental, vision, life and long-term disability insurance (100% paid for employee only coverage).  Our 403b plan includes a 3% discretionary contribution for all eligible employees after 90 days of employment.  Vacation leave accruals start at 15 days (120 hours) and we observe a total of 10 holidays per year.  For a full summary of employee benefits, please contact the Human Resources department. 

Meals on Wheels is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.